Our Policies

  1. All work requires a signed agreement--this is non-negotiable and for everyone's benefit. If you would like to see a sample contract, I'm happy to share it with you. Just send me an email. 

  2. New clients and all flat fee projects require a one-half deposit, depending on the project's scope. Most projects are paid on time-based payments, however, we are happy to work out a payment plan that makes sense for your budgeting process. I am unable to make exceptions to this policy.

  3. Currently, all work requires a minimum of a $500 charge. 

  4. We do not do work on a speculative ("spec") basis, nor do we participate in design contests or other uncompensated competitions. Designs, sitemaps and other work are all part of the process of working together.

  5. We do take on selected clients on a retainer basis--this list is generally limited, so send us an email if you'd like more information. 

  6. Your position in the work queue is not reserved until we have received your agreement and deposit. Unfortunately, we have to be a stickler about this policy--we cannot hold space on our calendar without a commitment from the client. 

  7. If you would like us to research whether or not your project is feasible on the Squarespace platform, or if another CMS would work more effectively with your needs, we are happy to do this. However, this is a paid project fee--we are unable to do this kind of work on "spec."

  8. If you provide files for us to work with, please take care that they are properly formatted. PhotoShop files in particular can be problematic, so please make sure they are saved with key elements (i.e., logos) saved as Smart Objects. It is also challenging to extract imagery from PDFs or Word documents. Improperly prepared files will result in an additional $125 an hour preparation fee, or return to the client for further formatting. 

  9. The client is responsible for ensuring any images, copy, graphics or other content provided to me are properly licensed for use. Copyright is very important and we will not violate copyright on a client's behalf. We are always happy to build in time for stock image searches and acquisition into your project fee and point you toward low cost resources for licensed images. 

  10. We transfer ownership of your new website once the final bill has been paid, including any expenses (such as the first month of hosting). 

  11. We require that one person be a main point-of-contact with your company. We consider approval/requests from one member of a company a request from all. We are unable to negotiate between members of a company.

  12. We are not available on an "on-call" basis, nor is it appropriate to call at odd hours--we generally work a relatively normal business day of 9:30am - 5:30pm Pacific. However, we are often in meetings or working with my phone silenced to avoid distractions. Let's all be respectful of each other's time and work-life balance. We ask that you use the client call scheduler to coordinate a time to talk.

  13. We reserve the right to terminate a project immediately if a client is abusive and/or creates a working relationship that is unsafe.

  14. Classes and private teaching/training do not guarantee you will be an expert in the subject matter--we've designed each class/training to accommodate an average to aggressive pace. Everyone learns at their own pace, and you may require more or less study than the "average" student--and that's totally fine! We are happy to point you to resources for further study or provide one-on-one teaching. More advanced students are welcome to contact us about resources for deeper study as well. 

  15. If we have technical issues such as a bad Skype connection, we will reschedule a consultation. We can make an audio recording of our consulting session as a courtesy, but it is not a guarantee, and just raw, unedited audio. 

  16. We are unable to control what companies such as Squarespace, Instagram, GoDaddy, and Google do in the future--we will make our best attempts to help your project be "future friendly."

Have questions about these policies? Just send an email!