faq

I get a lot of questions--here are some of the most common ones.
If you have an inquiry not addressed here, get in touch. 

Policies & Details

Can I have a free consultation?

In some cases, yes. We do have to limit my free consultations to potential clients seeking whole website projects, ongoing or substantive consulting services or those who inquire about teaching possibilities, so we can provide the best possible service to my existing clients.

We often recommend a strategy session as a starting point so that we can work together in solving your problem rather than trying to sell you services.

Can I take you out for coffee/lunch and pick your brain?

While I love sharing knowledge with people, it is very hard for me to find time in my schedule casual coffee/lunches. On occasion, I do mentor new professionals, but this is more of a casual situation and one that generally comes out of existing relationships, such as former students or colleague referrals. If you would like advice, I recommend reaching out to determine if scheduling a short Skype or in-person consultation would be of help to you. 

I’m a startup business, will you work with me?

I do work with startup businesses, but you should meet one or more of the following criteria:

  • Referral from an existing or former client;

  • A track record of business success; or

  • Professional background working in the field your new business serves.

I love startups, but because these entities often have cashflow issues, I do require a deposit before performing work for new businesses. Get in touch to discuss terms in further detail.


Rates & Fees

What are your fees?

It depends! Our entry-level full website design is Design in a Day™—learn about that here. Large custom projects can be much more. The bulk of custom projects are in the $10,000 to $15,000 range, but it depends on a number of factors.

I have a very small budget--will you work with me?

We work with lots of one-person micro businesses and are happy to talk with you about your needs and what you're hoping to achieve. Design in a Day™ was crafted with these folks in mind.

Can I pay your fees with goods and/or services (bartering)?

Unfortunately, due to the legal ramifications of bartering, and my strong desire to not make the IRS mad, we are unable to accept goods or services as payment. We do accept all major credit cards and offer staggered payment plans, however.


Services & Capabilities

Do you do graphic design?

Only for clients with whom I'm already working on another project (for example: if we are working with you one a web project, we may create some icons to go along with your project). We also collaborate frequently with graphic artists, and other specialists who can assist with your project. This can be built into your project fee or you can pursue this on your own--it depends on whether or not you'd like us to project manage the graphic elements in addition to your digital project. 

If you want to find a graphic design specialist, I’m happy to make a few recommendations. Just let us know when you send you project inquiry!

I can build graphic design or illustration work from a preferred provider into your project a well. 

Can you help me with ecommerce or learning about selling online?

We typically only take on ecommerce as part of a custom project and do not accept clients whose primary business is selling physical goods online.

Will you take my photoshop files and program them for Squarespace?

We do not exclusively provide develop-only services. We feel that this eliminates key strategy from the design process and want your website to work for you, not just look pretty.

We're an agency, will you work with me?

We do do not typically work with agencies, as we believe it’s far more effective to work directly with clients.

Can you create an app for me? 

No—you really need to find an app specialist for that. Before you contact an app developer, do your research—I like this article as a starting point. 

I need a profile written for my website/blog/etc. Can you help with that?

Yes! We have several copywriters on our team who are AMAZING! Let us know when you inquire about a project that this is of interest to you.

Can you write copy for my website?

Most definitely—in fact, our top tier projects always include homepage copy, as it’s just that important. Design in a Day™ Pro includes a copy coaching session, which can be helpful if you’re DIYing your copy.


Blogging

Can you design my blog or help me launch/retool my existing blog?

Yes! We would love to work with you on your blog project from both a design and strategy perspective. We have also worked with clients on an ongoing basis by coaching them toward improving their blogging and providing scheduled feedback on their progress.

Blogs are some of our favorite projects and we think there’s tremendous potential in using your blog as your hub on the web. 

Can you write a guest post for my blog or appear on my podcast?

Maybe! Reach out at hello@ sarahmoon.net and ask. Sarah has professional audio equipment available and has previously co-hosted two podcasts.


Miscellaneous

What content management system should I use?

It really depends on your needs. We use both Squarespace and WordPress and also love Shopify for ecommerce. Each has its strength and limitations. We always tell people to use the ideal t solution for their needs and to first consider which platform is easiest for you to use—there’s no reason to spend your time wrestling with a CMS you hate.

What social media platforms should I be using? 

Oh boy… that’s a BIG question. First of all, don’t try to use them all! Too many people spread themselves too thin trying to be everywhere online and it isn’t sustainable. I recommend that you 1) find a platform that works for you and you feel comfortable using; and 2) make sure you have a website or blog to supplement your social media presence—it’s important people have somewhere to go to learn more about you beyond simple social media. 

My other bit of advice is to not be afraid to experiment with social media. The best way to see if a platform will work for you is to try it out. 

With that said, I think Instagram and Pinterest are both really easy to get started with, and can be really fun for people new to social media to use. For attorneys, accounts and other professional service providers, we also recommend LinkedIn.

Can you talk to my group or organization?

Maybe! I enjoy leading workshops or conducting presentations for groups; generally there is a presentation fee involved unless it is a mutually beneficial collaboration. Send me an email and tell me about your group and what you’re thinking about. 

Do I have to be local to Portland, Oregon to work with you?

Nope! I’m happy to work virtually on nearly any project, if we're a good fit for each other.


Classes & Learning

What classes are you teaching next? 

Check out the classes and presentations section of our website--it has the most current information. 

Sarah is also available for training/teaching/speaking engagements, either with your group or company or on a one-on-one coaching basis. Get in touch if this is an arrangement you're interested in. 

Additionally, if you have a group of four or more individuals interested in training on the same subject, I may be able to create a class just for you! Let me know if this is of interest and let's make it happen!

Can I audit a class?

No. Classes are only open to enrolled students, and therefore audits or free previews are not allowed. 

Most courses I teach are through private organizations with specific enrollment requirements. Check with the sponsoring group or organization for more details about their policies. For classes organized by me, audits are strictly prohibited for insurance and legal reasons.

If you're uncertain as to whether a class will work for you, get in touch and I'll give you a straightforward answer--I promise!

I’m a former student and I’m looking for a link to something you shared in class—can you help?

Unfortunately, because the original LMS system I used went out of business, most of the class archives are gone. Contact me, and I'll see if I still have your materials.

Can you recommend a book if I want to learn about website design?

Yes! I love HTML & CSS: Design & Build Websites by Jon Duckett. It’s a great visual guide covering the basics of working on the web. It’s the only web design book I’ve found that has a design that’s as good as the content. Check out my resources page for more.